HOW CAN WE HELP?
Whether you have a question about the platform, need help with your account, or want to partner with us — we'd love to hear from you.
COMMON QUESTIONS
Click "Get started" at the top of any page. Choose your role (Builder, Subcontractor, or both), enter your details, and you're in.
Basic accounts are free. Builders can post jobs and receive bids at no cost. Subcontractors can browse jobs and submit bids for free. Our Pro plan offers additional features like unlimited bids, featured placement, and analytics.
The Pro plan gives contractors premium features including unlimited bid submissions, featured placement in search results, profile analytics, and a verified Pro badge. Pricing is displayed in your account settings.
Yes. When you sign up, you can choose the "Builder + Sub" role. This lets you post jobs as a builder and bid on jobs as a subcontractor from the same account.
Go to your dashboard and click "Post a Job." Fill in the trade, location, budget range, timeline, and project description. Your job will be visible to all contractors in that trade and area.
Review the bids you receive, compare pricing and timelines, check each contractor's profile for badges, reviews, and portfolio projects. You can also message contractors directly before making a decision.
Yes. Go to your job from the dashboard and you can update details or close the posting at any time. Closing a job notifies all bidders.
Browse the Jobs page and filter by trade, city, and budget. Jobs matching your trade categories and location will appear first. You'll also receive notifications when new matching jobs are posted.
Open any job listing and click "Submit Bid." Enter your price, estimated timeline, and any notes about your approach. You can also attach relevant documents.
Complete your profile with a bio, years of experience, and trade categories. Add portfolio projects with photos. Apply for verified badges (Insured, Bonded, WCB). Deliver great work to earn positive reviews.
Contractors can submit documentation (insurance certificates, WCB registration, bonding, CHBA membership, etc.) through their profile. Our team reviews submissions and awards badges once verified.
We currently offer: Insured, Bonded, WCB Registered, CHBA Member, Verified Business, and Top Sub. Each requires specific documentation that our team reviews.
Most badge reviews are completed within 2-3 business days. You'll receive a notification when your badge is approved or if additional documentation is needed.
If your business is already listed, visit your profile in the directory and click "Claim this profile." You'll need to verify ownership with an email matching your business domain.
We pre-populate profiles from public industry directories (like CHBA local associations) to help builders find contractors. These unclaimed profiles show basic info only. Claiming yours lets you manage it fully.
Go to your Profile page from the sidebar. You can edit your company name, bio, trades, location, contact info, and upload a profile photo at any time.
Yes. Contact us at info@subtenders.com and we'll delete your account and personal data within 30 days, in accordance with our Privacy Policy.
We take data security seriously. All data is encrypted in transit, hosted on secure infrastructure, and we never sell your personal information. See our Privacy Policy for full details.
Subtenders does not process payments between builders and contractors. Payment terms are agreed upon directly between the parties. We charge only for Pro plan subscriptions, processed securely through Stripe.
You can cancel anytime from your account settings under Membership. Your Pro features remain active until the end of your current billing period.
Email us at info@subtenders.com with as much detail as possible. Screenshots help! We read every message and prioritize based on user feedback.
Try resetting your password from the login page. If you still can't access your account, email us at info@subtenders.com and we'll help you get back in.